FAQ

How do I change my shipping address after placing an order?

We can only update your shipping address before shipment. To ensure successful delivery, make sure your address is complete and accurate, including apartment/suite/room numbers. Once your package is shipped, we cannot change the shipping address, and we cannot cancel an order after shipment.

How do I change/modify my order?

Note that we may assist in making changes to your order before shipment, such as changing the size or color of an item, removing an item, or changing the shipping address. Once your package is shipped, no further changes can be made.

How do I track my orders?

Order tracking is simple. We will email you once your order is shipped. You can also contact us for the tracking number.

How do I cancel an order?

To cancel a paid order, contact us with all necessary information. Orders that have been shipped cannot be canceled. In other words, once you receive our shipping notification, the order cannot be canceled.

Why haven't I received an email about the shipment of my order?

We will email you once your order is shipped. If you haven't received an email, you may have entered the wrong email or it ended up in your spam folder. We typically take 2-5 business days to process your order before shipping. If you haven't received an email about your order's delivery within 7 days of placing your order, contact us.

Delivery

How do I change my shipping address?

If your order was successfully paid, the shipping address cannot be changed directly by you.

Why isn't the tracking number working?

When we send out packages, there may not be further updates from the shipping company until your package is in transit. Once it reaches the next sorting facility, it will be updated. It may take some days (3-7 days) to see any activity after it has been shipped by us.

Why hasn't my shipping information been updated?

It takes some time to update information. Sometimes the shipping company hasn't updated the package information.

My package shows delivered, but I haven't received it.

Packages may be delivered to your mailbox or signed by your neighbors. Check your mailbox and your neighbors' first. If not found, check with the shipping company. Don't forget to bring your identification. If you still can't find your package, feel free to contact us.

Why was my order shipped separately?

We will send out your order as soon as possible. Therefore, your order may have been shipped separately from our different warehouses, depending on stock. You may receive certain items before others from our other warehouses.

Why was my package returned?

There are several reasons your package may have been returned:

Incorrect or incomplete address
Invalid phone number
Unable to deliver

Contact the shipping company for more information or contact us for assistance.

Do I need to be at my shipping address when my package is delivered?

Sometimes your package requires a signature for delivery. You can contact the shipping company and ask for details about your package with the provided tracking number. If the delivery is missed, contact the shipping company to arrange delivery or pick up the package yourself.

What should I do when tracking updates show my package has been returned?

Contact the shipping company and provide the tracking number for more information. If you still can't find the package, contact us as soon as possible. We'll be more than happy to assist in resolving this issue.

Returns

What is your return policy?

We accept returns for a refund within 30 days from the delivery date. The return shipping fee is non-refundable. We will only refund the amount paid for the items, not for services. For more details, please pay attention to our Return Policy.

I haven't received the refund to my card. What is the status of my refund?

If we said we would refund to your credit card, the entire process can take between 14 and 30 days, as your card's bank must process the refund. We can refund your card account within 24 hours, but your card's bank needs 14 to 30 days to transfer the money to your card account. We cannot control the processing speed of your card bank. Please inquire with the card bank for detailed information. We apologize for any inconvenience and thank you for your understanding.

Will I receive a full refund for my return?

We will give you a full refund for all returned items (excluding return shipping and non-returnable items).

Payment

Why was my payment rejected?

Our site accepts Visa, MasterCard, and PayPal. If you have trouble paying with a credit card, check your card information details to ensure correctness, including expiration date, cardholder name, security code on the back of the card, and billing address. Make sure you haven't reached your card limit, or your bank is currently reviewing the card. If payment is still rejected, try another card or payment method. If the above instructions are not successful, contact your bank or contact us with all details, along with any error message, so we can assist you.

Why am I asked to authorize my order?

Detailed personal information may be required to authorize your request. If you've been asked to authorize your order, our fraud prevention team has randomly selected it for additional verification. It is our responsibility to protect our buyers from any unwanted billing. If the order has